We’re here to help
Questions about EverBee, billing, or the Chrome extension? Email our team - every message gets a real, thoughtful reply.
Real team members - replies within 1 business dayDrop us a line
Include your store URL and a short description of what you need. Screenshots help us resolve billing or integration issues faster.
hello@everbee.ioEverBee is operated by EverBee, Inc. - we never share your details with third parties.
Common questions
How quickly will I hear back?
Most emails get a real, thoughtful reply within one business day (Mon-Fri). Complex billing or integration issues can take a little longer, but you will always hear from a person - never an automated ticket.
What should I include in my message?
Your Etsy store URL and a short description of what you need. For billing or extension issues, a screenshot helps us resolve it much faster.
I have a billing question - who do I contact?
Email hello@everbee.io from the address on your EverBee account and our team will sort it out. We never share your details with third parties.
Where can I find help articles?
The EverBee Help Center at help.everbee.io has step-by-step guides for product analytics, keyword research, and getting set up with the Chrome extension.
Do you offer phone support?
We are email-first so we can give every seller a clear, written answer they can refer back to - but every reply comes from a real EverBee team member.